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General Scooter Questions

1. Who is the manufacturer of the scooters?
1a. Scooter Safety Information?
2. How do I place a wholesale scooter order?
3. How can I pay for my scooter?
4. Are there taxes on my scooter purchase?
5. Why are your prices so much lower than other dealers?
6. Are the scooters street legal?
7. How fast will the scooters go?
8. How many people can ride on the scooter?
9. How hard is it to assemble my new scooter?
10. Do you sell used scooters?
11. Do you take trade-ins?

12. Do you sell parts as well?

Electric Scooter Questions

13. Are chargers included with the electric scooters?
14. Can I plug my electric scooter into the wall?
15. What is the difference between chain-driven and belt-driven transmission?

Gas Scooter Questions

16. What is the difference between a gas scooter and a gas powerboard?
17. Do I need to mix my own oil and gas with a two stroke engine scooter?
18. Where can I fill up my gas scooter?

Scooter Delivery

19. How much will the delivery cost?
20 . If I place my order now, how soon will I receive my scooter?
21. What is the status of my order?

Scooter Returns & Cancellations

22. How can I cancel my scooter order?
23. What happens if I don't like the scooter?

Scooter Damage

24. What happens if my scooter is damaged during delivery?
25. What happens if the scooter I receive is defective in any way?
26. What happens if my scooter breaks?
27. Do we sell any scooter parts?
28. Who handles the warranty?


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General Scooter Questions

1. Who is the manufacturer of the scooters?

The manufacturer of the scooter is indicated in the name of each scooter. For example, all scooters with names that start with XC are made by the Xcooter corporation.

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1a. Where can I find Scooter Safety Information?

While safety is important we cannot possibly know what your laws and regulations are where you will be using your scooter. For more general safety information Click Here.

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2. How do I place a wholesale scooter order?

To place a wholesale scooter order go to the wholesale link on the top of each page.

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3. How can I pay for my scooter?

We accept all major credit cards including Visa, Master Card, Discover and American Express.

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4. Are there taxes on my scooter purchase?

Nevada residents will have 7.50% sales tax added to the price of their scooter purchase. Residents of other states will not be charged sales tax for their online scooter purchases.

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5. Why are your prices so much lower than other dealers?

To keep our prices low, we stock our warehouse with thousands of scooters from manufacturer’s worldwide with high quality and safety standards and low price tags. Then, we work hard to sell more scooters than anyone else and keep our prices low.

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6. Are the scooters street legal?

The scooters sold on this site are street legal in most states, since we keep this in mind while selecting our products. For example, we sell electric mopeds and gas mopeds with 49.5 cc engines because that is as fast as you can get without having to get a motorcycle license in many states. However, there are restrictions on scooters and mopeds in some states. For example, the gas scooters and gas powerboards offered on this site may only be purchased for closed course competition (racing and competition—not street use) in California. Since scooter laws vary from state to state, we recommend that you contact your state’s Department of Motor Vehicles and legislature to see what scooter laws you must follow before purchasing your first scooter.

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7. How fast will the scooters go?

A range for the maximum speed of each scooter is indicated on the ordering page. If a light person is riding the scooter, the scooter should run at the top of this range. If a heavier person is riding the scooter, the scooter may run at speeds towards the bottom of this range. Please note that we don not guarantee electric scooters ability to run according to stats on anything other than flat surfaces. While they will pull hills, performance will depend on charge and size of rider.

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8. How many people can ride on the scooter?

Only one person should ride on all of our scooters, except that two light people may ride on some of the larger gas and electric models. Just keep in mind that the maximum load weight called out in the specifications.

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9. How hard is it to assemble my new scooter?

All of our scooters are shipped 99% assembled and with clear instructions to make assembly as easy as possible. Most scooters can be assembled relatively quickly with basic tools. Plus, some of our scooters come with FREE tool kits to make assembly even easier. Click Here for our online step by step assembly instructions.

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10. Do you sell used scooters?

No. We only sell new scooters.

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11. Do you take trade-ins?

No. We do not accept trade-ins.

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12. Do we sell any scooter parts?

Yes, and if we don't show it e-mail us for more information and we will do our best to accomodate.

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Electric Scooter Questions

13. Are chargers included with the electric scooters?

Unlike some scooter shops, we include chargers with all of our electric scooters. If the charger is separate from the scooter, we indicate that the charger is included with your order. However, many of our electric scooters and electric mopeds have convenient built-in chargers.

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14. Can I plug my electric scooter into the wall?

All of our electric scooters and electric mopeds plug into a standard 150 volt outlet for charging.

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15. What is the difference between chain-driven and belt-driven transmission?

Chain-driven transmission is more rugged than traditional belt-driven transmission, so it can handle all terrain scooter riding.

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Gas Scooter Questions

16. What is the difference between a gas scooter and a gas powerboard?

A gas powerboard has a wider deck and a lighter frame than a regular gas scooter in order to be used for racing and trick riding.

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17. Do I need to mix my own oil and gas with a two stroke engine scooter?

No. The two stroke gas engines in our gas mopeds automatically mix the oil and fuel for you. Just fill up your tank with unleaded fuel and keep the 2-cycle oil container full of two stroke engine oil.

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18. Where can I fill up my gas scooter?

You can fill up your gas scooter with regular unleaded gasoline at any gas station and two stroke engine oil is available at motorcycle and scooter shops across the nation.

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Scooter Delivery

19. How much will the delivery cost?

We offer free shipping with an all inclusive price.

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20. If I place my order now, how soon will I receive my scooter?

If you place your order before noon Pacific Standard Time (PST), your order will almost always be shipped out the same day. If you place an order after noon PST, it will be sent out the next business day.

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21. What is the status of my order?

You can will be e-mailed when it ships or inquire via e-mail with order number.

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Scooter Returns & Cancellations

22. How can I cancel my scooter order?

We fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations, therefore, simply are not possible. You of course, are still entitled to the our unconditional 30-day refund, store credit or exchange which begins the day that you receive your order.

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23. What happens if I don't like the scooter?

We accept returns on unused products for up to 30 days after you receive your product via our 100% Satisfactions Guarnatee. If you would like to return your product, please send us an e-mail request. A customer service representative will e-mail you a Return Material Authorization number and return instructions within 24-48 business hours. All unauthorized returns will be returned unopened to sender at the sender's expense.

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Scooter Damage

24. What happens if my scooter is damaged during delivery?


Check your crate for damage before the driver leaves. It's highly unlikely that your scooter will get damaged during shipping because it is packed very well, however accidents can happen so we insure each shipment for at least the replacement value and shipping cost of your new scooters. If your scooter arrives damaged, call the shipping company immediately. We will assist you in filing a claim. When scooters leave our warehouse we check it for damage. We DO NOT ship damaged crates, so if your crate has any damage, the shipping company that delivered your scooter is responsible and we will do our best to accomodate you quickly as possible.

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25. What happens if the scooter I receive is defective in any way?

Every vehicle purchased on our website carries a limited manufacturer’s warranty. If your scooter is defective, please e-mail us with a brief exclamation of the problems and we will have a tech call you to determine if replacement parts can be sent or if it can be replaced according to the terms of the manufacturer’s warranty.

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26. What happens if my scooter breaks?

Every vehicle purchased on our website carries a limited manufacturer’s warranty. If your scooter breaks while it is under warranty, please contact us via e-mail and we will have a tech speak to you to determine what can be done to have it repaired or replaced according to the terms of the manufacturer’s warranty. If your scooter breaks after the manufacturer’s warranty expires, we recommend taking it to a scooter shop near you for repairs or contact us for spare parts or help if we can help.

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27. Do we sell any scooter parts?

Yes, and if we don't show it e-mail us for more information and we will do our best to accomodate.

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28. Who handles the warranty?

The manufacturer handles the warranty on each vehicle sold on this website. but initially we can help. Learn more about what is covered by the limited manufacturer’s warranty on each of the vehicles. A detailed limited manufacturer’s warranty will be included with your scooter purchase.

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